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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify key stakeholders from industry, business and/or community sources
  2. Develop strategies to maintain the effectiveness of relationships
  3. Monitor and review the effectiveness of the relationships

Required Skills

Required skills

applying consultative techniques processes and methods

building trust with stakeholders

communicating with stakeholders including management and work teams in a clear and concise manner

interpreting government regulations

managing development options and opportunities

presenting enterprise statements to the community stakeholders and the workforce

providing leadership

using culturally appropriate communication and protocols in relationships

utilising technology

Literacy skills used for

compiling reports

developing cogent arguments

preparing public presentations

reading and interpreting information from wideranging sources

reading and writing correspondence

Numeracy skills used for

determining financial impactsvalues

preparing complex analyses

preparing financial reportsreturns

Required knowledge

business community and political environment analysis techniques

codes of practice standards and regulations affecting the enterprise

community cultural social and political issues affecting the enterprise

communication needs and opportunities

purpose structure and relationship of an enterprises mission goals values objectives and tactics in the business and wider community environment

roles and responsibilities of the range of stakeholders

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment evidence required to demonstrate competence in this unit

Assessment must confirm the ability to

analyse trends opportunities and constraints to the business

develop relationships with key stakeholders outside the enterprise who may be influential to the success of the enterprise to manage those relationships and monitor changes in social cultural or political attitudes which may affect those relationships

influence and articulate the enterprises vision

make decisions within the responsibility and authority of the position

Assessment must confirm knowledge of

collaborative processes to gain ownership and commitment

strategies which strengthen and reinforce relationships

Context of and specific resources for assessment

Assessment of this unit may occur in either a real or simulated workplace

Resources may include

access to candidates peers andor managers

access to key stakeholders

documentation relating to any formalising of relationships

enterprise strategic plan

regulations and codes of practice relevant to the enterprise

Method of assessment

The following assessment methods are suggested

case studies

demonstration in the workplace

thirdparty reports

Guidance information for assessment

This unit may be assessed holistically with other units within a qualification

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant government regulations, licensing and other compliance requirements may include:

business or workplace operations, policies and practices:

commercial law, including fair trading and trade practices

consumer law

corporate law, including registration, licensing and financial reporting

disability policies and practices

equal opportunity, anti-discrimination and sexual harassment

industrial relations and awards, individual employment contracts and share of catch agreements

jurisdictional variations

superannuation

taxation

trade practices

warnings and dismissals

worker's compensation

ecologically sustainable development (ESD) principles, environmental hazard identification, risk assessment and control

fisheries or aquaculture regulations, permits, licences, quotas, catch restrictions and other compliance requirements, including:

Australian Exclusive Economic Zone

international treaties and agreements

food safety, Hazard Analysis Critical Control Point (HACCP), hygiene and temperature control along chain of custody

imports quarantine and inspection, and importing approved arrangements for Australian Quarantine Inspection Service (AQIS), Australian Customs Service (ACS) and Biosecurity Australia (BA)

occupational health and safety (OHS) hazard identification, risk assessment and control

product quality assurance:

correct naming and labelling (e.g. country of origin, Australian Fish Names Standard and eco-labelling)

correct quantities, sizes and other customer requirements

third-party certification (e.g. Australian Grown and ISO 14001:2004 Environmental management systems).

Key stakeholders may include:

contractors

customers

individuals or teams

internal and/or external to the enterprise

members of the wider community or their representatives

suppliers.

Strategies may be:

long-term to achieve the enterprises objectives, mission and/or values

medium-term to satisfy operational plans

short-term to meet immediate priorities.

Relationships with stakeholders may be:

commercial

contractual

social.